Why It Works

Your Frontline Team Wants To Grow & Succeed

Pathstream gives frontline associates and leaders access to professional development aligned with their work and life demands.

Associates learn durable skills, enabling them to step into higher-value work as AI takes on more of the routine.

A contact center associate, wearing a headset, looks at her computer screen while her supervisor leans in and points to something. In the background, we see other contact center associates also wearing headsets and looking at their computer screens.

The want & the need

Frontline Associates Want To Feel Ready For AI & Workplace Changes

Frontline associates consistently say they want to grow, to succeed, and to feel ready for AI and other workplace changes. Frontline leaders say the same, for themselves and for their teams.

Your associates and leaders need a path to growth that fits the realities of frontline work.

89%

of frontline associates want career growth

64%

of frontline associates feel undertrained for AI

"I’m truly thankful Pathstream got involved. It’s allowed me to see how my career can benefit if I embrace this."

— Intake Coordinator, National Health Insurance Payer

The constraint

Most Professional Development Programs Are Not Built For Frontline Teams

There's a shortage of professional development programs that are motivating and effective for frontline teams.

Rarely is professional development built to drive shared success for your customers, colleagues, and company as frontline associates and leaders shift from transactional to strategic work.

A frontline associate sitting at his desk, looking at his computer. His hand is on his chin. His supervisor, dressed in button down and tie, is leaning in to look at the computer screen with him.

"Management is so busy that we don't have the time we need or should have to spend with our staff. It's not that we don't want to. It's just that we have overflowing plates."

— Program Improvement Director, Regional Health Payer

A frontline associate, wearing a headset, appears to be contemplative. She's looking at her computer screen and her team lead has leaned in to take a look. They are in a busy contact center. We can see a large space behind them with many desks, computers and additional contact center associates.

"I love that this is an overlay to what we already do. It's not in lieu of our training."

— Director of Consumer Delivery, Super-Regional U.S. Financial Institution

A frontline associate wearing a striped shirt and a headset is smiling as she looks at her computer screen. There are pictures thumbtacked to the cube wall behind her. Her supervisor is leaning in with a bit of a doubtful expression on her face as she looks at the supervisor's computer screen.

"I think this is a great program. I like the structure of it. This is what people ask for sometimes like, 'I want to do something.' [Pathstream is] making that process easier."

— Head of L&D for Retail Banking, Top-10 U.S. Financial Institution

THE UNLOCK

Pathstream Is Purpose-Built For Frontline Teams

Pathstream fits the work and life demands of frontline associates and leaders.

The modern learning experiences are personalized, bite-sized, and accessible on the go. 1:1 coaching helps each person unlock the best version of themself.

Associates voluntarily enroll and stick with the program because they know it's time well spent, and because the opportunity to earn college credit makes it worthwhile for them.

50-70%

of eligible associates voluntarily enroll in programs

99%

of associates choose to practice on their own time

PROFESSIONAL DEVELOPMENT IN PARTNERSHIP WITH TOP UNIVERSITIES:

see the business impact

The want & the need

Frontline Associates Want To Feel Ready For AI & Workplace Changes

Frontline associates consistently say they want to grow, to succeed, and to feel ready for AI and other workplace changes. Frontline leaders say the same, for themselves and for their teams.

Your associates and leaders need a path to growth that fits the realities of frontline work.

89%

of frontline associates want career growth

64%

of frontline associates feel undertrained for AI

"I’m truly thankful Pathstream got involved. It’s allowed me to see how my career can benefit if I embrace this."

— Intake Coordinator, National Health Insurance Payer

The constraint

Most Professional Development Programs Are Not Built For Frontline Teams

There's a shortage of professional development programs that are motivating and effective for frontline teams.

Rarely is professional development built to drive shared success for your customers, colleagues, and company as frontline associates and leaders shift from transactional to strategic work.

"Management is so busy that we don't have the time we need or should have to spend with our staff. It's not that we don't want to. It's just that we have overflowing plates."

— Program Improvement Director, Regional Health Payer

"I love that this is an overlay to what we already do. It's not in lieu of our training."

— Director of Consumer Delivery, Super-Regional U.S. Financial Institution

"I think this is a great program. I like the structure of it. This is what people ask for sometimes like, 'I want to do something.' [Pathstream is] making that process easier."

— Head of L&D for Retail Banking, Top-10 U.S. Financial Institution

THE UNLOCK

Pathstream Is Purpose-Built For Frontline Teams

Pathstream fits the work and life demands of frontline associates and leaders.

The modern learning experiences are personalized, bite-sized, and accessible on the go. 1:1 coaching helps each person unlock the best version of themself.

Associates voluntarily enroll and stick with the program because they know it's time well spent, and because the opportunity to earn college credit makes it worthwhile for them.

50-70%

of eligible associates voluntarily enroll in programs

99%

of associates choose to practice on their own time

PROFESSIONAL DEVELOPMENT IN PARTNERSHIP WITH TOP UNIVERSITIES:

see the business impact

Programs Can Be Tailored To Align With Your Priorities

Simulations and 1:1 coaching can be customized to align with the specific needs and priorities of associate roles, frontline teams, enterprise organizations, and highly regulated industries.

Associates practice scenarios that are drawn from your organization’s terminology and industry dynamics, developing skills for today’s job and tomorrow’s.

The change [with Pathstream] is impressive. The improvements on net sales per hour are significant.

Gabriel M.

VP of Customer Experience, Global Telecom Company

The change [with Pathstream] is impressive. The improvements on net sales per hour are significant.

Gabriel M.

VP of Customer Experience, Global Telecom Company

Frontline Associates & Leaders Love The Pathstream Experience

Associates stay engaged and motivated with modern, hands-on development and practice opportunities, including AI-powered simulations and 1:1 coaching.

Simulation-Based Practice

1:1 coaching

college credit

See how associates describe the impact