Healthcare and Health Insurance
Solutions tailored to you and your team’s needs
Enhance Member and Patient Experience
Strengthen agents' complex problem-solving and active listening abilities to increase FCR & CSAT
Facilitate AI and
GenAI Adoption
Understand AI strengths/weaknesses, develop appropriate trust in AI, and use it to boost productivity
Strengthen Frontline Leadership
Develop emerging leaders' ability to motivate, coach, and lead their teams
Decrease Application
Processing Time
Strengthen attention to detail to minimize errors in enrollment forms and decrease application processing time
Improve Billing
Accuracy
Equip teams with problem-solving skills to proactively identify billing issues and address them with precision
Develop Emerging
Leaders
Develop emerging managers' ability to motivate, coach, and lead their teams
Increase Claims Processing Accuracy
Strengthen attention to detail and communication to prevent costly errors and reduce unnecessary disputes
Facilitate AI and
GenAI Adoption
Understand AI strengths/weaknesses, develop appropriate trust in AI, and use it to boost productivity
Develop Emerging
Leaders
Develop emerging managers' ability to motivate, coach, and lead their teams
Ensure Responsible and Ethical AI Adoption
Equip clinical staff to evaluate and adopt GenAI tools while maintaining high clinical practice and patient experience standards
Develop Frontline
Leaders
Develop frontline managers' ability to motivate, coach, and lead their clinical teams
Strengthen Patient Experience and Outcomes
Develop the communication and teamwork abilities required to ensure a high standard of care and a patient-centric approach
Enhance Process Improvement
Strengthen problem-solving behaviors to identify redundancies and streamline operations
Drive Data-Driven Decisions
Support shared services teams in developing analytics and presentation skills to better inform decisions
Strengthen Frontline Leadership
Develop emerging managers' ability to motivate, coach, and lead their teams
Bring out the best in each team member & leader. Achieve unprecedented results.
Tailored to your division. Personalized to each team member.
Sample of Roles from Supported Divisions
Challenge
AI-Powered Simulation
Practices addressing applicant and member concerns
Hannah hones her consultative approach to better understand member needs, proactively offer plan options, and address potential barriers. Our AI-powered simulations provide a sandbox environment to iteratively practice, get instant feedback, and build confidence.
1:1 Professional Coaching
Develops empathy and adaptability
Hannah and her dedicated coach are focused on enhancing Hannah's empathy so that she can foster trust from applicants and members, ultimately improving member engagement, satisfaction, and retention. Our 1:1 coaching plays a critical role in supporting team members to develop the capabilities, mindsets, and confidence they need to achieve the next level of performance and impact.
Tailored Career Guidance
Sees connection between high performance today and greater opportunities tomorrow
Hannah is motivated to excel because she has clear visibility into how her professional growth today connects to the career she wants to build at her company. Our career pathing is designed to clarify a motivating career direction within the company and provide actionable steps towards standing out as a high-performer ready to succeed at the next level.
College Credits
Earns college credit and credentials from top universities
Team members additionally benefit from the opportunity to earn college credit and university credentials as an additional reward for investing time and effort in continuous professional development.
Challenge
AI-Powered Simulation
Practices giving constructive feedback
Scott hones his ability to deliver effective feedback and navigate difficult conversations with his direct reports. Our AI-powered simulations offer a sandbox environment to iteratively practice, get instant feedback, and build confidence.
1:1 Professional Coaching
Develops change management abilities
Scott and his dedicated coach are focused on Scott's ability to navigate and lead change effectively as a frontline supervisor. Our 1:1 coaching plays a critical role in supporting emerging leaders to develop the capabilities, mindsets, and confidence they need to achieve the next level of performance and impact.
Tailored Career Guidance
Sees connection between high performance today and greater opportunities tomorrow
Scott is motivated to excel because he has clear visibility into how his professional growth today connects to the career he wants to build at his company. Our career pathing is designed to clarify a motivating career direction within the company and provide actionable steps towards standing out as a high-performer ready to succeed at the next level.
College Credits
Earns college credit and credentials from top universities
Team members additionally benefit from the opportunity to earn college credit and university credentials as an additional reward for investing time and effort in continuous professional development.
Challenge
AI-Powered Simulation
Gains fluency in GenAI clinical use cases and limitations
Colleen develops her foundational knowledge of how AI works, healthcare applications, and limitations. She also develops her ability to evaluate and interpret AI-generated recommendations. Our AI-powered simulations offer a sandbox environment to iteratively practice, get instant feedback, and build confidence.
1:1 Professional Coaching
Builds confidence maintaining clinical judgement & safety in GenAI implementation
Colleen and her dedicated coach are focused on building her confidence in evaluating, adopting, and working alongside AI tools while maintaining high standards of clinical practice and patient experience. Our 1:1 coaching plays a critical role in supporting team members in developing the capabilities, mindsets, and confidence they need to achieve the next level of performance and impact.
Tailored Career Guidance
Sees connection between high performance today and greater opportunities tomorrow
Colleen is motivated to excel because she has clear visibility into how her professional growth today connects to the career she wants to build at her company. Our career pathing is designed to clarify a motivating career direction within the company and provide actionable steps towards standing out as a high-performer ready to succeed at the next level.
College Credits
Earns college credit and credentials from top universities
Team members additionally benefit from the opportunity to earn college credit and university credentials as an additional reward for investing time and effort in continuous professional development.
Unlock everyday wins for every team member
Exceed customer expectations with teams trained on high-value capabilities and mindsets
Sample Roles & Capabilities Developed
Professional Foundations
- Develop the mindsets and behaviors of an Impact Player
- Understand common misconceptions about career growth
- Build an effective relationship with your manager and peers
Adaptability and Change Management
- Proactively seek feedback and adapt to feedback
- Navigate ambiguity independently
- Establish working use of a growth vs. fixed mindset
- Demonstrate willingness and ability to adapt to change
Problem-Solving and Judgement
- Uncover root cause; separating cause from symptoms
- Apply problem-solving processes to workplace scenarios
- Practice structuring the evaluation of complex decisions
- Develop judgment adhering to or modifying processes and when to escalate
Customer-Centric Communication
- Effectively leverage both verbal and written communication
- Adapt the message & tone to the audience
- Support customers to identify practical, workable solutions
- Use a range of conflict management styles
- Proactively de-escalate
Managing Time and Stress
- Implement time management strategies
- Prioritize tasks based on the urgency level
- Practice strategies to increase attention to detail
- Practice emotional regulation and stress management
Sample Roles & Capabilities Developed
Data Accuracy and Verification
- Conduct thorough quality checks on enrollment forms and system updates to ensure precision and minimize errors
- Proactively resolve discrepancies
- Practice strategies to increase attention to detail
Regulatory Knowledge
- Gain knowledge of applicable enrollment policies and regulations
- Ensure compliance with HIPAA and other relevant laws
- Ensure accurate documentation of enrollment forms and member information
Member-Centric Customer Service
- Practice empathy and perspective taking
- Understand & articulate how solutions fit the member’s goals
- Use range of conflict management styles
- Proactively de-escalate
Process Efficiency and Time Management
- Build confidence to identify and suggest process improvements
- Develop strategies for effective collaboration across teams to meet deadlines during open enrollment periods
- Prioritize tasks based on urgency level
Technology Proficiency and AI Basics
- Practice troubleshooting basic system issues to ensure uninterrupted workflow
- Develop change management tactics to adjust to new AI technologies and processes
- Understand how AI tools integrate and interact with existing workflows
Sample Roles & Capabilities Developed
Applied Foundations of AI and GenAI
- Develop a comprehensive understanding of core AI functionalities
- Create appropriate trust in AI in the workplace
- Understand how AI tools integrate and interact with existing and new workflows
Adaptability and Change Management
- Develop change management tactics to adjust to new technologies and processes
- Foster growth vs. fixed mindsets
- View unexpected changes as opportunities for growth
Systems Thinking
- Learn the role of various systems across the claims journey and decision-making process
- Identify upstream and downstream implications of changes in claims processes or decision logic
Process Improvement
- Anticipate and map out areas for efficiency gains
- Streamline claims workflows for more accurate and timely outcomes
- Design and utilize various metrics for continuous optimization
Problem-Solving
- Leverage data to make more informed decisions
- Root cause analysis, differentiating causes from symptoms
- Develop structured approaches to resolving complex claims issues
Sample Roles & Capabilities Developed
Clinical Judgement and Safety
- Strengthen decision-making by combining evidence-based practices with clinical experience
- Recognize and address risks to patient safety in complex situations
- Practice structured evaluations of new processes or tools to ensure safe care
Foundations of AI in Healthcare
- Understand the role of AI in augmenting clinical workflows and improving patient outcomes
- Learn to to evaluate new tools critically
- Build foundational knowledge of how AI tools integrate with EHRs and other systems
Workflow Integration
- Identify opportunities to optimize existing clinical workflows for greater efficiency
- Foster collaboration between teams to design processes that reduce redundancies
- Develop strategies to to integrate new technologies into daily routines effectively
Professional Responsibility and Patient Care
- Maintain a patient-first approach while balancing responsibilities
- Communicate with empathy and clarity to address patient concerns
- Practice active listening to enhance trust and engagement
Adaptability in Changing Environments
- Respond constructively to changes in healthcare policies, regulations, and technology
- Develop resilience to manage high-stress, high-pressure scenarios
- Foster growth vs. fixed mindsets
Sample Roles & Capabilities Developed
Operational Efficiency
- Develop strategies to prioritize and process high volumes of intake requests efficiently
- Learn techniques to identify bottlenecks and implement solutions for smoother workflows
- Practice attention to detail strategies to minimize errors and increase accuracy
Cross-Functional Collaboration
- Build strong communication skills to liaise effectively with multiple departments
- Develop a clear understanding of the unique needs and priorities of various teams
- Practice conflict resolution techniques to manage competing demands
Effective Communication
- Enhance written communication skills to ensure clarity and accuracy
- Develop concise verbal communication skills to relay important updates with confidence
- Adapt the message and tone to the audience
Process Improvement
- Identify recurring issues with intake processes and propose improvements
- Practice analytical thinking to resolve problems
- Learn to implement and sustain small-scale changes to improve overall service delivery
Adaptability & Change Management
- Gain comfort around new tools & technologies that streamline intake processes
- Develop a proactive mindset to embrace process, workflow, and technology changes
- Demonstrate willingness and ability to adapt to change
Purpose-built to serve frontline teams & leaders
Off-the-Clock & Loved by Team Members
Team members love our programs offered as off-the-clock benefits, letting you support non-exempt employees without extra costs or FLSA pay obligations.
A Program Tailored to Your Needs
Tailored to your organization’s goals and culture, our programs ensure effective learning. Our curriculum and coaching help you achieve measurable progress for each team member or division.
Real-Time Insight into Team Growth & Success
Gain insights into each team member’s progress to better motivate them. See who’s stepping up, verify skills, and track how your team improves to deliver customer wins.
Easy Setup & Scale Up without PII Exchanges
Easy to set up without any PII exchange—team members simply opt-in with their name and email. Requiring only an NDA and purchase order, our setup is simple and fast.