Healthcare and Health Insurance
Solutions tailored to you and your team’s needs
Enhance Member and Patient Experience
Strengthen agents' complex problem-solving and active listening abilities to increase FCR & CSAT
Facilitate AI and
GenAI Adoption
Understand AI strengths/weaknesses, develop appropriate trust in AI, and use it to boost productivity
Strengthen Frontline Leadership
Develop emerging leaders' ability to motivate, coach, and lead their teams
Bring out the best in each team member & leader. Achieve unprecedented results.
Tailored to your division. Personalized to each team member.
Sample of Roles from Supported Divisions
Challenge
AI-Powered Simulation
Practices addressing applicant and member concerns
Hannah hones her consultative approach to better understand member needs, proactively offer plan options, and address potential barriers. Our AI-powered simulations provide a sandbox environment to iteratively practice, get instant feedback, and build confidence.
1:1 Professional Coaching
Develops empathy and adaptability
Hannah and her dedicated coach are focused on enhancing Hannah's empathy so that she can foster trust from applicants and members, ultimately improving member engagement, satisfaction, and retention. Our 1:1 coaching plays a critical role in supporting team members to develop the capabilities, mindsets, and confidence they need to achieve the next level of performance and impact.
Tailored Career Guidance
Sees connection between high performance today and greater opportunities tomorrow
Hannah is motivated to excel because she has clear visibility into how her professional growth today connects to the career she wants to build at her company. Our career pathing is designed to clarify a motivating career direction within the company and provide actionable steps towards standing out as a high-performer ready to succeed at the next level.
College Credits
Earns college credit and credentials from top universities
Team members additionally benefit from the opportunity to earn college credit and university credentials as an additional reward for investing time and effort in continuous professional development.
Challenge
AI-Powered Simulation
Practices giving constructive feedback
Scott hones his ability to deliver effective feedback and navigate difficult conversations with his direct reports. Our AI-powered simulations offer a sandbox environment to iteratively practice, get instant feedback, and build confidence.
1:1 Professional Coaching
Develops change management abilities
Scott and his dedicated coach are focused on Scott's ability to navigate and lead change effectively as a frontline supervisor. Our 1:1 coaching plays a critical role in supporting emerging leaders to develop the capabilities, mindsets, and confidence they need to achieve the next level of performance and impact.
Tailored Career Guidance
Sees connection between high performance today and greater opportunities tomorrow
Scott is motivated to excel because he has clear visibility into how his professional growth today connects to the career he wants to build at his company. Our career pathing is designed to clarify a motivating career direction within the company and provide actionable steps towards standing out as a high-performer ready to succeed at the next level.
College Credits
Earns college credit and credentials from top universities
Team members additionally benefit from the opportunity to earn college credit and university credentials as an additional reward for investing time and effort in continuous professional development.
Challenge
AI-Powered Simulation
Gains fluency in GenAI clinical use cases and limitations
Colleen develops her foundational knowledge of how AI works, healthcare applications, and limitations. She also develops her ability to evaluate and interpret AI-generated recommendations. Our AI-powered simulations offer a sandbox environment to iteratively practice, get instant feedback, and build confidence.
1:1 Professional Coaching
Builds confidence maintaining clinical judgement & safety in GenAI implementation
Colleen and her dedicated coach are focused on building her confidence in evaluating, adopting, and working alongside AI tools while maintaining high standards of clinical practice and patient experience. Our 1:1 coaching plays a critical role in supporting team members in developing the capabilities, mindsets, and confidence they need to achieve the next level of performance and impact.
Tailored Career Guidance
Sees connection between high performance today and greater opportunities tomorrow
Colleen is motivated to excel because she has clear visibility into how her professional growth today connects to the career she wants to build at her company. Our career pathing is designed to clarify a motivating career direction within the company and provide actionable steps towards standing out as a high-performer ready to succeed at the next level.
College Credits
Earns college credit and credentials from top universities
Team members additionally benefit from the opportunity to earn college credit and university credentials as an additional reward for investing time and effort in continuous professional development.
Unlock everyday wins for every team member
Exceed customer expectations with teams trained on high-value capabilities and mindsets
Sample Roles & Capabilities Developed
Professional Foundations
- Develop the mindsets and behaviors of an Impact Player
- Understand common misconceptions about career growth
- Build an effective relationship with your manager and peers
Adaptability and Change Management
- Proactively seek feedback and adapt to feedback
- Navigate ambiguity independently
- Establish working use of a growth vs. fixed mindset
- Demonstrate willingness and ability to adapt to change
Problem-Solving and Judgement
- Uncover root cause; separating cause from symptoms
- Apply problem-solving processes to workplace scenarios
- Practice structuring the evaluation of complex decisions
- Develop judgment adhering to or modifying processes and when to escalate
Customer-Centric Communication
- Effectively leverage both verbal and written communication
- Adapt the message & tone to the audience
- Support customers to identify practical, workable solutions
- Use a range of conflict management styles
- Proactively de-escalate
Managing Time and Stress
- Implement time management strategies
- Prioritize tasks based on the urgency level
- Practice strategies to increase attention to detail
- Practice emotional regulation and stress management
Purpose-built to serve frontline teams & leaders
Off-the-Clock & Loved by Team Members
Team members love our programs offered as off-the-clock benefits, letting you support non-exempt employees without extra costs or FLSA pay obligations.
A Program Tailored to Your Needs
Tailored to your organization’s goals and culture, our programs ensure effective learning. Our curriculum and coaching help you achieve measurable progress for each team member or division.
Real-Time Insight into Team Growth & Success
Gain insights into each team member’s progress to better motivate them. See who’s stepping up, verify skills, and track how your team improves to deliver customer wins.
Easy Setup & Scale Up without PII Exchanges
Easy to set up without any PII exchange—team members simply opt-in with their name and email. Requiring only an NDA and purchase order, our setup is simple and fast.