Telecommunications
Solutions tailored to you and your team’s needs
Enhance Customer Experience
Strengthen agents' complex problem-solving and active listening abilities to increase FCR & CSAT
Facilitate AI and
GenAI Adoption
Understand AI strengths/weaknesses, develop appropriate trust in AI, and use it to boost productivity
Strengthen Frontline Leadership
Develop emerging managers' ability to motivate, coach, and lead their teams
Boost Customer Conversion Rate
Strengthen active listening and objection-handling skills to increase in-store purchases confidently
Drive Cross-Selling
Volume
Empower associates to adopt a consultative approach, enabling them to uncover cross-selling opportunities
Strengthen Frontline Leadership
Develop emerging managers' ability to motivate, coach, and lead their teams
Strengthen Frontline Leadership
Develop emerging managers' ability to motivate, coach, and lead their teams
Lower Mean
Time to Repair
Strengthen data-driven operations skills to maximize technician utilization & ensure efficient service delivery
Improve First-Time
Fix Rate
Equip technicians with adaptive thinking skills to resolve issues on the first visit
Bring out the best in each team member & leader. Achieve unprecedented results.
Tailored to your division. Personalized to each team member.
Sample of Roles from Supported Divisions
Challenge
AI-Powered Simulation
Practices consultative selling
Laura hones her consultative approach to customer conversations in order to deepen relationships and uncover unserved needs. Our AI-powered simulations offer a sandbox environment to iteratively practice, get instant feedback, and build confidence.
1:1 Professional Coaching
Develop active listening and object handling techniques
Laura and her dedicated coach are focused on building Jennifer's confidence as a sales professional, particularly strengthening her active listening and objection-handling abilities. Our 1:1 coaching plays a critical role in supporting team members to develop the capabilities, mindsets, and confidence they need to achieve the next level of performance and impact.
Tailored Career Guidance
Sees connection between high performance today and greater opportunities tomorrow
Laura is motivated to excel because she has clear visibility into how her professional growth today is connected to the career she wants to build at her company. Our career pathing is designed to clarify a motivating career direction within the company and provide actionable steps towards standing out as a high-performer ready to succeed at the next level.
College Credits
Earns college credit and credentials from top universities
Team members additionally benefit from the opportunity to earn college credit and university credentials as an additional reward for investing time and effort in continuous professional development.
Challenge
AI-Powered Simulation
Practice giving constructive feedback
Charlie hones his ability to deliver effective feedback and navigate difficult conversations with his direct reports. Our AI-powered simulations offer a sandbox environment to iteratively practice, get instant feedback, and build confidence.
1:1 Professional Coaching
Develops change management abilities
Charlie and his dedicated coach are focused on Charlie's ability to navigate and lead change effectively as a frontline supervisor. Our 1:1 coaching plays a critical role in supporting emerging leaders to develop the capabilities, mindsets, and confidence they need to achieve the next level of performance and impact.
Tailored Career Guidance
Sees connection between high performance today and greater opportunities tomorrow
Charlie is motivated to excel because he has clear visibility into how his professional growth today is connected to the career he wants to build at his company. Our career pathing is designed to clarify a motivating career direction within the company and provide actionable steps towards standing out as a high-performer ready to succeed at the next level.
College Credits
Earns college credit and credentials from top universities
Team members additionally benefit from the opportunity to earn college credit and university credentials as an additional reward for investing time and effort in continuous professional development.
Challenge
AI-Powered Simulation
Practices optimizing schedules & resources
Elizabeth practices managing and streamlining operational tasks to prepare for more leadership responsibility. Our AI-powered simulations offer a sandbox environment to iteratively practice, get instant feedback, and build confidence.
1:1 Professional Coaching
Practices giving constructive feedback & difficult conversations
Elizabeth hones her ability to deliver effective feedback and navigate difficult conversations with her direct reports. Our 1:1 coaching plays a critical role in supporting emerging leaders to develop the capabilities, mindsets, and confidence they need to achieve the next level of performance and impact.
Tailored Career Guidance
Sees connection between high performance today and greater opportunities tomorrow
Elizabeth is motivated to excel because she has clear visibility into how her professional growth today is connected to the career she wants to build at her company. Our career pathing is designed to clarify a motivating career direction within the company and provide actionable steps towards standing out as a high-performer ready to succeed at the next level.
College Credits
Earns college credit and credentials from top universities
Team members additionally benefit from the opportunity to earn college credit and university credentials as an additional reward for investing time and effort in continuous professional development.
Unlock everyday wins for every team member
Exceed customer expectations with teams trained on high-value capabilities and mindsets
Sample Roles & Capabilities Developed
Professional Foundations
- Develop the mindsets & behaviors of an Impact Player
- Understand common misconceptions about career growth
- Build an effective relationship with your manager & peers
Adaptability & Change Management
- Proactively seek feedback & adapt with feedback
- Navigate ambiguity independently
- Establish working use of a growth vs. fixed mindset
- Demonstrate willingness & ability to adapt to change
Problem Solving & Judgement
- Uncover root cause; separating cause from symptoms
- Apply problem solving processes to workplace scenarios
- Practice structuring the evaluation of complex decisions
- Develop judgement adhering to or modifying processes & when to escalate
Customer-Centric Communication
- Effectively leverage both verbal and written communication
- Adapt message & tone to audience
- Support customers to identify practical, workable solutions
- Use range of conflict management styles
- Proactively de-escalate
Managing Time & Stress
- Implement time management strategies
- Prioritize tasks based on urgency level
- Practice strategies to increase attention to detail
- Practice emotional regulation & stress management
Sample Roles & Capabilities Developed
Effective Customer Engagement
- Learn techniques for creating positive, personalized customer experiences
- Practice active listening to understand & address customer needs
- Develop strategies to handle customer inquiries & complaints effectively
Confident Product Knowledge
- Build a deep understanding of products & promotions
- Learn to recommend items based on customer preferences & needs
- Practice explaining features & benefits to drive informed purchases
Cross-Team Collaboration
- Develop skills for supporting coworkers during busy store hours
- Learn to communicate effectively with managers and team members of all levels
- Understand store goals & how they interact with broader company initiatives
Productive Multitasking
- Master prioritization of tasks to ensure effective time management
- Develop strategies to stay productive during downtime & peak hours
- Practice balancing multiple responsibilities efficiently
Adaptability & Change Management
- Learn to stay calm & composed during unexpected challenges
- Practice flexibility to switch between tasks
- Embrace a proactive mindset to keep up with seasonal changes and new company initiatives
Sample Roles & Capabilities Developed
Professional Communication
- Emotional intelligence
- Communication best practices
- Team engagement & motivation
- Lateral communication with peers
- Conflict resolution & managing hard conversations
Feedback & Coaching
- Constructively deliver feedback
- Giving feedback in adverse conditions
- Coaching for skills and performance
- Proactively asking for feedback
- Active listening
- Adapting to feedback
Data Fluency & Tech-Enabled Work
- Interpreting metrics and dashboards
- Essential functions for spreadsheets
- Pivot table creation and VLOOKUP function utilization
- Digital communication via email & chat
- Effective written communication with data
Problem Solving & Decision-Making
- Problem solving strategies
- Confidence in decision making
- Stakeholder communication
- Internal vs. external locus of control
- Appropriate judgement of escalations
Prioritization & Execution
- Task prioritization, reprioritization, & adjustment
- Unplanned issue resolution
- Time management
- Stress management
- Managing through changing priorities
Purpose-built to serve frontline teams & leaders
Off-the-Clock & Loved by Team Members
Team members love our programs offered as off-the-clock benefits, letting you support non-exempt employees without extra costs or FLSA pay obligations.
A Program Tailored to Your Needs
Tailored to your organization’s goals and culture, our programs ensure effective learning. Our curriculum and coaching help you achieve measurable progress for each team member or division.
Real-Time Insight into Team Growth & Success
Gain insights into each team member’s progress to better motivate them. See who’s stepping up, verify skills, and track how your team improves to deliver customer wins.
Easy Setup & Scale Up without PII Exchanges
Easy to set up without any PII exchange—team members simply opt-in with their name and email. Requiring only an NDA and purchase order, our setup is simple and fast.