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Insurance

Solutions tailored to you and your team’s needs

Insurance Hero
    1

    Enhance Customer Experience

    Strengthen Agents' complex problem solving and active listening abilities to increase FCR & CSAT

    2

    Facilitate AI and
    GenAI Adoption

    Understand AI strengths/weaknesses, develop appropriate trust of AI, and use it to boost productivity

    3

    Strengthen Frontline Leadership

    Develop emerging leaders' ability to motivate & coach their agents

Bring out the best in each team member & leader. Achieve unprecedented results.

Tailored to your division. Personalized to each team member.

Sample of Roles from Supported Divisions

Challenge

Needs support developing negotiation and conflict management techniques
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Marissa, Claims Representative

AI-Powered Simulation

Practices effective negotiation to minimize payouts

Marissa hones her ability to effectively negotiate with various parties to minimize claim payouts while maintaining professional working relationships with third parties and claimants. Our AI-powered simulations offer a sandbox environment to iteratively practice, get instant feedback, and build confidence.

1:1 Professional Coaching

Develops effective conflict management & de-escalation tactics

Marissa and her dedicated coach are focused on strengthening Marissa's ability to manage conflict and de-escalate disputes so that she can confidently and effectively deliver optimal claim outcomes. Our 1:1 coaching plays a critical role in supporting team members in developing the capabilities, mindsets, and confidence they need to achieve the next level of performance and impact.

Tailored Career Guidance

Sees connection between high performance today and greater opportunities tomorrow

Marissa is motivated to excel because she has clear visibility into how her professional growth today is connected to the career she wants to build at her company. Our career pathing is designed to clarify a motivating career direction within the company and provide actionable steps towards standing out as a high-performer ready to succeed at the next level. 

College Credits

Earns college credit and credentials from top universities

Team members additionally benefit from the opportunity to earn college credit and university credentials as an additional reward for investing time and effort in continuous professional development.

-16%
Claims cycle time
+42%
Reported intent to remain

Challenge

Needs support transitioning from exceptional individual contributor into a people leader role
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Julia, Customer Service Supervisor

AI-Powered Simulation

Practice giving constructive feedback

Julia hones her ability to deliver effective feedback and navigate difficult conversations with her direct reports. Our AI-powered simulations offer a sandbox environment to iteratively practice, get instant feedback, and build confidence.

1:1 Professional Coaching

Develop change management abilities

Julia and her dedicated coach are focused on Julia's ability to navigate and lead change effectively as a frontline supervisor. Our 1:1 coaching plays a critical role in supporting emerging leaders to develop the capabilities, mindsets, and confidence they need to achieve the next level of performance and impact.

Tailored Career Guidance

Sees connection between high performance today and greater opportunities tomorrow

Julia is motivated to excel because she has clear visibility into how her professional growth today is connected to the career she wants to build at her company. Our career pathing is designed to clarify a motivating career direction within the company and provide actionable steps towards standing out as a high-performer ready to succeed at the next level. 

College Credits

Earns college credit and credentials from top universities

Team members additionally benefit from the opportunity to earn college credit and university credentials as an additional reward for investing time and effort in continuous professional development.

+14%
First-call resolution on her team
+93%
Year 1 retention on her team

Challenge

Needs support enhancing technical proficiency and better communicating underwiting decisions to stakeholders
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Kim, Underwriting Account Representative

AI-Powered Simulation

Practices leveraging data to analyze quotes

Kim hones her ability to make data-driven underwriting decisions by analyzing risk and confidently making adjustments to quotes. Our AI-powered simulations offer a sandbox environment to iteratively practice, get instant feedback, and build confidence.

1:1 Professional Coaching

Develops tactics to better communicate underwriting decisions

Kim and her dedicated coach are focused on developing techniques to communicate data-driven underwriting decisions more effectively to internal and external stakeholders. Our 1:1 coaching plays a critical role in supporting team members in developing the capabilities, mindsets, and confidence they need to achieve the next level of performance and impact.

Tailored Career Guidance

Sees connection between high performance today and greater opportunities tomorrow

Kim is motivated to excel because she clearly sees how her professional growth today is connected to the career she wants to build at her company. Our career pathing is designed to clarify a motivating career direction within the company and provide actionable steps towards standing out as a high-performer ready to succeed at the next level. 

College Credits

Earns college credit and credentials from top universities

Team members additionally benefit from the opportunity to earn college credit and university credentials as an additional reward for investing time and effort in continuous professional development.

+17%
Quote processing time
+22%
Reported intent to remain

Unlock everyday wins for every team member

Exceed customer expectations with teams trained on high-value capabilities and mindsets

Sample Roles & Capabilities Developed

Customer Service Rep
Team Lead
Manager
Training and Enablement
Quality Assurance

Professional Foundations

  • Develop the mindsets and behaviors of an Impact Player
  • Understand common misconceptions about career growth
  • Build an effective relationship with your manager and peers

Adaptability and Change Management

  • Proactively seek feedback and adapt with feedback
  • Navigate ambiguity independently
  • Establish working use of a growth vs. fixed mindset
  • Demonstrate willingness and ability to adapt to change

Problem Solving and Judgement

  • Uncover root cause; separating cause from symptoms
  • Apply problem solving processes to workplace scenarios
  • Practice structuring the evaluation of complex decisions
  • Develop judgement adhering to or modifying processes and when to escalate

Customer-Centric Communication

  • Effectively leverage both verbal and written communication
  • Adapt message and tone to audience
  • Support customers to identify practical, workable solutions
  • Use range of conflict management styles
  • Proactively de-escalate

Managing Time and Stress

  • Implement time management strategies
  • Prioritize tasks based on urgency level
  • Practice strategies to increase attention to detail
  • Practice emotional regulation and stress management

purpose-built to serve frontline teams & leaders

Off the clock icon Off-the-Clock & Loved by Team Members

Team members love our programs offered as off-the-clock benefits, letting you support non-exempt employees without extra costs or FLSA pay obligations.

Layer 1 1 A Program Tailored to Your Needs

Tailored to your organization’s goals and culture, our programs ensure effective learning. Our curriculum and coaching help you achieve measurable progress for each team member or division.

Isolation Mode Real-Time Insight into Team Growth & Success

Gain insights into each team member’s progress to better motivate them. See who’s stepping up, verify skills, and track how your team improves to deliver customer wins.

Easy Setup icon Easy Setup & Scale Up without PII Exchanges

Easy to set up without any PII exchange—team members simply opt-in with their name and email. Requiring only an NDA and purchase order, our setup is simple and fast.