University Certificate Programs For Customer Contact
Tailored For Your Company
The only off-the-clock solution for achieving exceptional FCR & CSAT results.
- Fully covered by your existing tuition assistance benefit
- Loved by frontline teams: +50% voluntary participation after hours
- 1:1 coaching & college-credit programs tailored to your business priorities
Enhanced CX for your customers. Cost savings for your company. College credentials for your team.
Backed By Top-Tier Universities & Eligible For Your Company's Tuition Assistance Benefit
The Only Off-The-Clock Solution
To Uplevel Financial Services Contact Center Teams
The unlock is in our ability to offer college credit programs, tailored to customer contact roles and your business priorities and KPIs, like FCR & CSAT.
Off-The-Clock Format
Builds capability without pulling reps off the floor.
Uses Existing Tuition Assistance
Paid for with company tuition reimbursement programs.
Fast, Low-Lift Roll Out
No integrations, contracts, or IT involvement needed.
Trusted By Fortune 100 Financial Services Companies
Proven Performance
Better Performance
+7-12% Increase In FCR
Thanks to agent experience solving tougher cases.
Happier Customers
+22-35% Increase In Sales
Improved FCR means more satisfied customers.
Longer-Tenured Teams
23-58% Reduction In Attrition
Supported leaders & reps stick around longer.
Get Your Team Started Today Using Your Company's Tuition Assistance
Triple the coaching and professional development your non-exempt team gets by energizing them to tap into off-the-clock hours (without triggering additional compensation).
It's uniquely possible with our university-credentialed programs designed for financial services contact centers and tailored to your business priorities and KPIs.