by Lily Malota | Oct 11, 2023 | GenAI skill-building
Key Takeaways from Our Latest Webinar: The Secret to Transforming AI from Threat to Opportunity for Your Agents and Supervisors. In today’s dynamic world of customer service, artificial intelligence (AI) stands as both an asset and a source of concern for...
by Lily Malota | Aug 28, 2023 | Student Success Stories
Meet Brandon Smith, Project Manager at MRM Brandon Smith started working in a retail role years ago, working his way up to becoming a team leader. While he enjoyed his role, he knew he needed a career that would provide him with more financial freedom and remote...
by Lily Malota | Aug 23, 2023 | Employee Success Stories
Choosing the right education benefits program After earning his degree from the University of Kentucky and launching his career as a financial associate at a large financial services firm, Gavaskar Thavarajah sought further professional growth. To supplement his...
by Lily Malota | Aug 17, 2023 | Employee Success Stories
Jacob, a Senior Representative at a top financial firm, recalls the initial days of his traditional customer service role. Assisting in back office operations and managing paperwork, he was at the core of an intricate web of operations. However, an inkling for data...
by Lily Malota | Aug 9, 2023 | Employee Success Stories
As a guest assistance specialist at Hilton Worldwide, Cassandra Laforce navigates a complex set of responsibilities daily. She’s an integral part of the Hilton ecosystem and handles varying tasks from customer dispute resolution to payment processing. Yet, When...