The best retention strategies are also the least utilized: Career Growth & Manager Support
Challenge
Barriers faced by frontline teams
Career growth has become the #1 reason for frontline employees to stay followed by manager support. Other reasons are flexibility, compensation, and recognition. Yet, frontline employees only see a fraction of the career opportunities that exist. Some see none at all.
1 in 3
frontline employees reported that they did not know of any opportunities to advance at their company
50 %
reported that their manager had not discussed what skills could boost their performance or chances for advancement
Opportunity
Maximize potential & performance
Unlocking the intrinsic motivation of your frontline leaders and associates drives outsized P&L and customer impact. This leads to:
Increased job satisfaction leading to better customer service
Better quality hires who want to build grow with you
Stronger skills to tackle challenges, improving productivity
2.5 x
less likely to leave their employer within 12 month period
$1,620,000
annual cost savings realized per thousand employees
Investing in your people is investing in your business.
Discover how Amazon leveraged Pathstream to improve frontline employee retention.
At this stage, many employees leave because they don’t believe they can be successful in their role. This can be mitigated with foundational skill building and manager coaching.
Standard employee journey
Employee receives curated training to thrive in role quickly
At this stage, many employees re-evaluate their jobs and leave if they don’t see a desirable, attainable path forward at their company. This can be mitigated with curated career pathing and targeted upskilling.
At this stage, many employees leave because they don’t believe they can be successful in their role. This can be mitigated with foundational skill building and manager coaching.
Employee receives curated training to thrive in role quickly
At this stage, many employees re-evaluate their jobs and leave if they don’t see a desirable, attainable path forward at their company. This can be mitigated with curated career pathing and targeted upskilling.
Addressing critical turnover spikes within first 90 days and end of first year
Standard employee journey
Pathstream supported journey
A Perspective from the Frontline
Play Video
Portland R.
When the pandemic hit, Portland was forced to find a new job. She started worked at an Amazon warehouse in North Caroline because she knew they invested in career growth.
Portland R.
Navigating a new frontline role mid-pandemic was stressful, but she made a connection with her Pathstream coach. They helped her identify a path for growth that she was motivated to pursue.
“I started to learn new ways of approaching problems and thinking about data.”
Portland R.
“I analyzed the systems involved and headcount. I brought a new idea up to my manager and said, ‘If you give me the reins to do this, I can help us make our numbers.’ We tested my idea on a small project, and it worked. It lead to the us breaking records.”
Portland R.
“I went from managing one small unit to four and now nine. I got this promotion because I did exactly what I learned through Pathstream.
My advice is to trust the Pathstream process. This is the best program—they pay attention to people and it’s practical for real life. Throw away your insecurities. You can do this.”