Upskilling in Contact Centers: Strategies for employee development
The contact center industry is known for its fast-paced environment and high turnover rates. However, companies prioritizing employee development and upskilling are seeing the benefits of a more skilled, engaged workforce. Upskilling, or providing additional training...
Why call center careers matter: The importance of employee retention
Employee retention has become a top priority for many businesses. In the call center industry, where turnover rates can be as high as 30-45%, retaining top talent is critical to maintaining productivity, improving customer satisfaction, and achieving business goals....
Why call center turnover is a problem and how to fix it
Call centers are vital to many businesses, providing customers with the support and information they need to make informed decisions and resolve problems. However, retaining high-quality employees in these roles can be a significant challenge. High turnover rates,...
Learn how students upskilled their career.
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