Over the last twenty years, Salesforce has become the leading customer relationship management (CRM) platform due to its vast product offerings and ability to adapt to customers’ evolving business needs. The demand for Salesforce experts has grown exponentially as more companies integrate Salesforce into their operations.

One of the most sought-after hires in this ecosystem is the Salesforce Administrator. According to Burning Glass Technologies, demand for Salesforce Administrators is projected to grow by 12.7% over the next 10 years. With over 150,000 companies looking to hire employees with Salesforce skills, it can be daunting to know where to begin your job search. To help, we’ve compiled a list of four thriving sectors where demand for Salesforce Admins is booming.

 

Industries with High Demand for Salesforce Administrators

1. Finance

The finance industry, particularly banks like Capital One and UMB Bank, remains a major employer of Salesforce Administrators. In this sector, Salesforce Admins support a range of departments, including human resources, sales, marketing, and even AI initiatives. This is an excellent field for recent Salesforce-certified graduates, especially those with customer service experience, as there’s a growing need for admins to manage customer data and improve service delivery.

Source: Capital One Careers, UMB Bank Careers

2. Public Administration

As governments seek to modernize their operations, Salesforce has become a vital tool in the public administration sector. Salesforce Admins in this field use various tools to improve service delivery and enhance system security. Opportunities abound in government contractors, defense agencies, and local governments, where Salesforce Admins are crucial in improving efficiencies.

Source: Salesforce Government

3. Information and Media

The information and media sector includes the publishing, broadcasting, and telecom industries. Companies in these sectors rely heavily on Salesforce Admins to manage complex system integrations and ensure that Salesforce CRM meets their diverse business needs. As data management becomes increasingly important, Salesforce Admins are critical in ensuring CRM platforms run smoothly across multiple channels, making them indispensable to these industries.

Source: Salesforce Media Cloud

4. Software as a Service (SaaS)

SaaS companies rely on Salesforce to manage subscription models, customer interactions, and recurring revenue. Salesforce Admins in this space often have customer service experience and are tasked with optimizing CRM for customer engagement and support. Major SaaS companies, including Salesforce and other cloud-based firms, present numerous career opportunities for qualified Salesforce Admins.

Source: Salesforce AppExchange, Salesforce Careers

These industries highlight the versatility of the Salesforce Admin role, which is becoming increasingly strategic as businesses continue to rely on cloud-based CRM solutions to manage customer relationships and drive business success.