Bring out the best in each leader and team member
Put your company's existing Tuition Assistance to work
Uniquely delivered outside work hours as a benefit teams love, our programs equip your agents and leaders with CMP Certified competencies.
We support each team member to continuously develop the capabilities and mindsets that drive success for your customers, company, and their careers.
Proven results
Realize
Savings
$1.6M
in annual cost savings per 1000 employees
Increase Retention
2.8x
for customer contact teams supported by Pathstream and CMP Certified competencies
Drive Engagement
34%
median increase in employee pulse survey results
Boost Performance
2.3x
more likely that team members will exceed expectations in their performance review
Trusted by Fortune 500 Business Leaders
Professional certificate programs for contact center teams
Put your existing tuition assistance benefit to work to equip each team member to achieve their best and grow with you
Our Certificate programs are offered through our national network of university partners, provide college credit, and motivate team members to build critical capabilities on their own time outside work hours.
How they work
- Delivered outside of work hours, offering a stress-free experience
- Fully covered by your company’s Tuition Assistance benefit
- Easy to offer; no PII exchanged, contracting or procurement process needed
Why they are different
- Tailored to your division’s goals, values, and key roles
- Personalized to each participant with unlimited access to 1:1 professional coaching
- 70% of team members opt-in to use on their own time
- Prepare teams for the CMP Certified (CMPC) Exam