Harnessing AI in Call Centers: Challenges, Concerns, and the Path Ahead
Key Takeaways from Our Latest Webinar: The Secret to Transforming AI from Threat to Opportunity for Your Agents and Supervisors. In today’s dynamic world of customer service, artificial intelligence (AI) stands as both an asset and a source of concern for...
The value of project-based learning and upskilling
Project-based learning is an educational approach in which students work on projects that involve exploring real-world problems or issues and creating products or presentations to share their learning with others. Project-based learning focuses on developing students’...
Using AI in Digital Marketing to drive results
Artificial Intelligence (AI) is showing up in more areas of everyday life than many may realize. It isn’t just self-driving cars and your virtual friend Siri. Have you ever wondered how Amazon knows precisely what you want to buy before you even do? Or how Netflix...
How does skills-driven career pathing drive digital transformation?
In the wake of the pandemic, companies are rethinking how they attract and retain top talent as millions of workers resigned in numbers unseen for a generation. Some of the nation’s leading companies recognized an opportunity to invest in career pathing, career...
Learn how students upskilled their career.
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