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The Data-Driven Customer Success Professional Certificate

08 Data Driven Customer Success Professional Certificate desktop
The NYU Tandon School of Engineering has partnered with Pathstream to deliver this online program:

The Data-Driven Customer Success Professional Certificate equips you with skills in customer relationship management to advance your career as a customer success professional. You’ll also learn fundamentals of analyzing data to generate business insights.

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Why do customer success professionals need data skills?

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Companies across all industries require skilled professionals who interact with current or prospective customers in sales and service roles including as Customer Service Managers, Customer Success Managers (CSMs), Account Managers, Sales Development Representatives and more

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Increasingly, professionals who work in Customer Success or in customer-facing roles need to be proficient in data and analytics to extract key insights and identify valuable customer segments and customer issues to focus on

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Gaining skills in customer relationship management and business analytics can help employees in customer-facing roles driving new business efficiency and profitability and prepare for other high-growth career paths in sales, business development, and more

2 Courses | Hands-On Learning and Career Exploration

Professional Mindsets & Effective Communication for Customer Service Success
Analytics for Operations Leaders

Professional Mindsets & Effective Communication for Customer Service Success

Designed for learners in customer service roles, this course helps to develop critical skills to succeed as a customer service team member. You will learn to hone essential communication techniques, including building rapport and effectively addressing conflicts. Also learn to de-escalate difficult conversations, practice active listening strategies, proactively seek feedback from managers, and effectively manage your time.
 

Learning outcomes:

Gain greater awareness of strengths and weaknesses in communication and feedback.
Apply practical strategies for communicating effectively with customers, peers, and managers in the workplace.
Identify and address conflicts, demonstrating emotional intelligence and conflict resolution skills.
Proactively and professionally seek and receive feedback from others.

Analytics for Operations Leaders

In this course, you will develop and practice essential data analytics skills for any operations leadership role. You’ll learn to write formulas and utilize key functions to organize data and identify insights. You’ll also learn how to analyze dashboards and identify issues to improve processes and performance. Finally, you’ll learn to create well-structured reports that display your insights and analytics work to stakeholders.

Learning outcomes:

Enter, combine, organize, and navigate data using spreadsheet functions and tools, including writing formulas and utilizing key functions.
Apply sorting, filtering, merging, and summarizing techniques in spreadsheets to analyze dashboards and identify issues to improve work areas.
Create and share well-structured reports using appropriate mediums, ensuring clarity and professionalism in both digital and face-to-face presentations.

What You’ll Learn:

After completing this program, you’ll be ready to:

  • Display critical skills that allow you to succeed as a customer service team member.
  • Leverage tools and frameworks to apply communication and other professional skills to every day workplace scenarios.
  • Excel in your current roles using essential data analysis skills that prepare you for future professional success.

Learning Experience

  • No required times to log in. Complete lessons at times during the week that work for you. Keep up with deadlines to stay on track and complete in under 4 months.
  • Complete real business projects in an online platform and get individualized support and feedback from instructors.
  • Practice using spreadsheets and other types of software directly in the learning platform. No separate downloads.
  • Explore the real work that retail people leaders do on the job and apply those skills to your own career.

FAQs

What is the schedule?

There are two required courses and two optional courses which will be open for 5 weeks with a 1-week grading period after each. You should expect to spend approximately 5 hours per week completing your coursework. The program is flexibly-paced, meaning you can move as quickly or slowly as you’d like through each course, as long as you complete all sections and projects during the 5-week course period. We provide a suggested course schedule to help pace yourself through each course. Students who follow this schedule are more likely to earn the certificate and get more out of the course by spreading out their workload, and our instructors provide weekly nudges to keep you on track. As long as you submit all projects by the course end date, you can progress through the course at whatever pace works best for you! For example, you might do all your work over the weekend or space it out throughout the week.

Can I work full-time while enrolled in this program?

Yes, the entire course experience is online and can be completed on your own schedule as long as you work towards the deadlines set in each course. There are no set times or classes when you need to log in. Our courses are designed for working professionals, students, and parents!

What prerequisites do I need?

Students must have a high school degree prior to taking this program. No prior experience is required.

What is Pathstream?