The Google IT Support Certificate
Prepare for an entry-level role in IT support by earning the Google IT Support Professional Certificate. No experience is required to get started.
Why IT Support?
Launch your IT career with a program designed to take you from beginner to job-ready in under six months
Complete interactive, hands-on projects to help you ace job interviews
Master the skills necessary to succeed in an entry-level role in IT support
5 Courses | Hands-On Learning and Career Exploration
Course 1:
Technical Support Fundamentals
Course 2:
The Bits and Bytes of Computer Networking
Course 3:
Operating Systems and You: Becoming a Power User
Course 4:
System Administration and IT Infrastructure Services
Course 5:
IT Security: Defense Against the Digital Dark Arts
Course 1: Technical Support Fundamentals
This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT.
Learning Outcomes:
- Understand how the binary system works
- Assemble a computer from scratch
- Choose and install an operating system on a computer
- Understand what the Internet is, how it works, and the impact it has in the modern world
- Learn how applications are created and how they work under the hood of a computer
- Utilize common problem-solving methodologies and soft skills in an Information Technology setting
Course 2: The Bits and Bytes of Computer Networking
This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.
Learning Outcomes:
- Describe computer networks in terms of a five-layer model
- Understand all of the standard protocols involved with TCP/IP communications
- Grasp powerful network troubleshooting tools and techniques
- Learn network services like DNS and DHCP that help make computer networks run
- Understand cloud computing, everything as a service, and cloud storage
Course 3: Operating Systems and You: Becoming a Power User
In this course — through a combination of video lectures, demonstrations, and hands-on practice — you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.
Learning Outcomes:
- Navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter
- Set up users, groups, and permissions for account access
- Install, configure, and remove software on the Windows and Linux operating systems
- Configure disk partitions and filesystems
- Understand how system processes work and how to manage them
- Work with system logs and remote connection tools
- Utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role
Course 4: System Administration and IT Infrastructure Services
This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running.
Learning Outcomes:
- Utilize best practices for choosing hardware, vendors, and services for your organization
- Understand how the most common infrastructure services that keep an organization running work, and how to manage infrastructure servers
- Understand how to make the most of the cloud for your organization
- Manage an organization’s computers and users using the directory services, Active Directory, and OpenLDAP
- Choose and manage the tools that your organization will use
- Backup your organization’s data and know how to recover your IT infrastructure in the case of a disaster
- Utilize systems administration knowledge to plan and improve processes for IT environments
Course 5: IT Security: Defense Against the Digital Dark Arts
This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up.
Learning Outcomes:
- How various encryption algorithms and techniques work as well as their benefits and limitations.
- Various authentication systems and types.
- The difference between authentication and authorization.
- How to evaluate potential risks and recommend ways to reduce risk.
- Best practices for securing a network.
- How to help others to grasp security concepts and protect themselves.
5 Courses | Hands-On Learning and Career Exploration
Course 1:
Technical Support Fundamentals
This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT.
Learning Outcomes:
- Understand how the binary system works
- Assemble a computer from scratch
- Choose and install an operating system on a computer
- Understand what the Internet is, how it works, and the impact it has in the modern world
- Learn how applications are created and how they work under the hood of a computer
- Utilize common problem-solving methodologies and soft skills in an Information Technology setting
Course 2:
The Bits and Bytes of Computer Networking
This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.
Learning Outcomes:
- Describe computer networks in terms of a five-layer model
- Understand all of the standard protocols involved with TCP/IP communications
- Grasp powerful network troubleshooting tools and techniques
- Learn network services like DNS and DHCP that help make computer networks run
- Understand cloud computing, everything as a service, and cloud storage
Course 3:
Operating Systems and You: Becoming a Power User
In this course — through a combination of video lectures, demonstrations, and hands-on practice — you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.
Learning Outcomes:
- Navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter
- Set up users, groups, and permissions for account access
- Install, configure, and remove software on the Windows and Linux operating systems
- Configure disk partitions and filesystems
- Understand how system processes work and how to manage them
- Work with system logs and remote connection tools
- Utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role
Course 4:
System Administration and IT Infrastructure Services
This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running.
Learning Outcomes:
- Utilize best practices for choosing hardware, vendors, and services for your organization
- Understand how the most common infrastructure services that keep an organization running work, and how to manage infrastructure servers
- Understand how to make the most of the cloud for your organization
- Manage an organization’s computers and users using the directory services, Active Directory, and OpenLDAP
- Choose and manage the tools that your organization will use
- Backup your organization’s data and know how to recover your IT infrastructure in the case of a disaster
- Utilize systems administration knowledge to plan and improve processes for IT environments
Course 5:
IT Security: Defense Against the Digital Dark Arts
This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can show up.
Learning Outcomes:
- How various encryption algorithms and techniques work as well as their benefits and limitations.
- Various authentication systems and types.
- The difference between authentication and authorization.
- How to evaluate potential risks and recommend ways to reduce risk.
- Best practices for securing a network.
- How to help others to grasp security concepts and protect themselves.