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Resources

Pathstream Resources

Explore insights from Pathstream experts on frontline performance, productivity, leadership, change management, and retention.

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Thought Leadership Financial Services AI

Credit Card Customer Satisfaction: Live Support Still Matters

Contact center agents wearing headsets at their desks, reflecting the impact of the Keep Call Centers in America Act on daily operations.

Thought Leadership Contact Center

10 Things Contact Center Ops Leaders Should Know About the Keep Call Centers in America Act (S. 2495)

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Thought Leadership AI Deployment

AI Makes People Skills The Differentiator In Health Plan Contact Centers

Universal banker assisting a customer at a branch desk, showing personalized service that connects branch and digital experiences.

Thought Leadership Banking

Making The Universal Banker Model Deliver

Two businesswomen reviewing data on a tablet, showing how data-driven decision making improves customer retention.

Thought Leadership Customer Experience

How Data-Driven Decision Making Improved Customer Retention