WHITE PAPER 

NAVIGATING THE MESSY MIDDLE

How to help your supervisors thrive in a new world of work

Key Stats

43%

of leaders believe that training for supervisors is insufficient.

78%

of leaders identify critical skills as the foremost deficiency in frontline staff.

48%

of supervisors report inadequate support in managing remote or hybrid teams.

Key Stats

43%

of leaders believe that training for supervisors is insufficient.

78%

of leaders identify critical skills as the foremost deficiency in frontline staff.

48%

of supervisors report inadequate support in managing remote or hybrid teams.

Supervisors are stuck.

We surveyed a group of senior business leaders in banking and insurance at Fortune 500 companies in order to learn about the key challenges their supervisors and employees face and how they plan to address those challenges. 

Frontline teams are stuck in the “messy middle” – feeling the pressure to achieve ever-higher performance metrics while adapting to several seismic shifts.

In this white paper, we take a closer look at:

 

  • What top challenges supervisors face in the new world of work. 
  • How to help supervisors identify and overcome their own personal blockers so that team performance takes off. 

SVP of Collections | Top 4 U.S. Bank

I feel very distant from my teams. I don’t know what’s happening in their lives, even though I try to fly out to see each center quarterly. I know it’s not just me. My supervisors routinely surface that they feel disconnected from their people.

SVP of Collections | Top 4 U.S. Bank

I feel very distant from my teams. I don’t know what’s happening in their lives, even though I try to fly out to see each center quarterly. I know it’s not just me. My supervisors routinely surface that they feel disconnected from their people.