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Frequently Asked Questions
GETTING STARTED
What is Pathstream?
Pathstream is reshaping the way employees and managers on the frontlines excel in their careers. We work with companies to offer tailored coaching, skill-building, and personalized career guidance to help unlock the potential of some of their most critical employees.
How do I contact Pathstream?
We’re happy to help! Use the chat function on the platform to submit a question directly to our Help team. We look forward to speaking with you!
I cannot log in. Who should I contact?
You should be able to gain access to the Pathstream platform by entering your corporate email address. You will receive an email containing instructions to activate your account and create a password. If that does not work, or you have not received an activation email, please contact us at [email protected].
Why do I need to answer questions about my work preferences and goals?
We ask you a brief series of questions about your work preferences before recommending action steps and career pathways to you. This helps us personalize the experience for you.
Will answers to these questions be shared with my employer?
Your employer will have access to aggregated data comprised of responses from you and your colleagues, while your individual responses will remain confidential.
MEETING A COACH
Is it mandatory to speak to a career coach?
Speaking with a coach is highly recommended. You can schedule an appointment with a coach at a time that suits your schedule. The call will be held via video conference (Zoom). You will have a chance to share more about your goals. Your coach can help you develop the mindsets and skills that make work more enjoyable and fulfilling. They can help you troubleshoot stressful situations at work and clarify your future career direction.
Who is my career coach?
Coaches are skilled professionals from Pathstream who have helped hundreds of employees reach their goals. Many of our coaches have backgrounds in education, counseling, and recruiting. They have worked with people from all backgrounds to help them identify their skills, clarify their goals, and successfully advance in their careers. When you sign up for your coaching call, you will see the name of the coach you will meet with.
What can I expect from coaching?
Your first coaching call will be a chance to share more about yourself and your career goals. Your coach can help you develop an action plan to achieve these goals. They can also work with you to address top-of-mind challenges and build the mindsets and skills you need to advance in your career. Your coach can also help you identify courses and certificate programs that can help you gain new skills. Everything you say in your coaching call is confidential and will not be shared with your employer.
Where do I meet my career coach?
Your coaching call will be conducted virtually using Zoom video conferencing software. We recommend joining the call from a laptop or desktop computer if possible.
I did not receive a meeting invitation for the coaching call. What should I do?
After scheduling a call, you should receive a confirmation email and calendar invitation to your work email account. The invitation should contain a link to join the Zoom call at the appointed time. If you did not receive this invitation, please email [email protected].
Will I be able to talk to my coach more than once?
Yes. You can schedule a coaching call via the Pathstream platform’s homepage whenever you need support. Once you conduct your first call with your coach, they will schedule subsequent calls with you directly.
UNDERSTANDING MY CAREER PATH OPTIONS
I have questions about the career pathways that were shown to me. What should I do?
Your coach will be a great resource for discussing all your questions about potential internal career pathways. They can explain more about what each type of role will involve and give you information on how your skills and work preferences might translate to these new opportunities. If you don’t see any career paths that look interesting to you, your coach can also help you talk through alternatives. We love questions, so please feel free to bring them to your coaching call.
Will I be able to change my mind about my career path once I enroll in a certificate program?
Yes. You should work with your coach to discuss your options if you begin a program and no longer think the career path is right for you. Depending on how much progress you’ve made and what courses you are enrolled in, there might be options to switch to other related pathways that require similar skills.
ENROLLING IN A CERTIFICATE PROGRAM
What prerequisites do I need to enroll in a certificate program?
To enroll in a certificate program, you must meet the requirements specified by your employer. Our certificates are designed to help experienced professionals and those just getting started. To be successful, you should have basic computer literacy skills. We recommend that learners have some experience creating a Google account, using Google Sheets, Slides, and Docs (or equivalent tools), and doing independent internet research.
What technology and devices do I need to access a certificate program?
All you need is a PC or Mac computer or laptop and a stable internet connection. While you can complete the lessons on most devices, including phones and tablets, labs and projects require a PC or Mac laptop, or desktop computer. For that reason, you are not able to complete the certificate program with only a phone, iPad/tablet, Chromebook, or Linux machine.
What is the time commitment for the certificate programs?
You should expect to spend 3-8 hours per week completing coursework. The certificate programs differ in length depending on the one you are pursuing, but most are between 9 and 18 weeks. Please see the details about the certificate programs you are specifically interested in enrolling in via the syllabi provided or contact [email protected] to request a copy.
What does it cost to enroll?
The programs are free to all employees who have eligible tuition assistance funding they would like to apply to their enrollment in this program.
Will I have to pay the tuition back if I don’t complete the program or leave the company?
In most cases, no, but each company has different policies. Check directly with your employer about the policies specific to your tuition assistance program.
Will I earn a certificate?
All participants who pass all the courses in the program will earn a certificate and digital badge that itemizes the skills they mastered and the projects they completed.
Can I work full-time while enrolled in this program?
Yes, the entire course experience is online and can be completed on your own schedule as long as you work towards the deadlines set in each certificate program. There are no set times or classes when you need to log in. Our programs are designed for working professionals to complete while engaging in their full-time roles.
GETTING READY FOR NEW INTERNAL ROLES
Will I be guaranteed a new role at my company if I complete a certificate program?
No. You will gain skills to help you grow professionally and advance your career. Still, you will not be guaranteed to achieve a new position immediately after completing a certificate program. You should work specifically with your employer to understand the requirements for new roles and to better understand available roles.