Explore a career in
Salesforce
Master the skills to build dashboards, generate reports, and streamline business processes, helping you stand out in sales, business development, and customer success roles. Gain the essential customer relationship management (CRM) expertise needed to qualify for thousands of Salesforce Administrator (Admins) positions.
Companies use Salesforce worldwide (Salesforce).
Jobs will require Salesforce skills by 2026 (IDC).
Learn more about Salesforce Administration
About Salesforce Admins
Salesforce is a leading cloud-based customer relationship management (CRM) platform trusted by businesses of all sizes to connect with customers, foster lasting relationships, and optimize business processes. More than 150,000 companies worldwide rely on Salesforce. According to industry research, around 9.3 million new Salesforce jobs are expected by 2026.
This growing demand naturally extends to Salesforce Administrators. By 2024, approximately 4.2 million new Salesforce Admin positions will become available.
What does a Salesforce Admin do?
Salesforce Administrators (Admins) play a crucial role in Salesforce-using companies. They help set up and configure the software, generate reports, and build dashboards to track sales and other key business metrics.
At their core, Admins ensure the platform runs smoothly and is user-friendly. They stay updated on new tools, features, and updates to optimize the system. Salesforce Admins can apply the platform’s capabilities to any business, non-profit, or organization, enhancing functionality and efficiency.
Day-to-day tasks performed by Salesforce Admins
A Salesforce Admin bridges the gap between businesses and the Salesforce CRM platform. While often seen as system administrators, their role extends beyond simply managing the platform. They play a vital role in supporting sales management and executive teams by:
Building Dashboards and Reports
-Customize dashboards
-Generate easy-to-read sales reports
-Improve the organization’s reporting capabilities
Improving Business Processes
-Organize & manage new leads and current customers
-Optimize Salesforce experience for the team
-Better communicate clients’ needs
Coordinating & Supporting Your Team
-Track sales pipeline
-Assist with improving user experience
-Maintains customer records
Relevant Skills for a Salesforce Admin Career
Various past careers can lead to success as a Salesforce Admin, provided you have the right general skills. Many former customer service representatives, bankers, executive assistants, real estate agents, restaurant managers, and stay-at-home parents have successfully transitioned into this role. The key to success lies in a combination of customer service experience, business knowledge, and sales expertise.
This role is a great fit if you are a:
- Creative problem solver
- Champion productivity
- Strong communicator
- Detail oriented
Salesforce Admin Salary Potential
A Salesforce Admin role could be a great fit if you’re seeking a stable, well-paying career. While salaries vary, Burning Glass Technologies estimates the average annual salary for Salesforce Administrators is around $84K. Top earners make over $94K annually, and even those in the bottom 10% earn nearly $70K.
Additionally, the role offers many benefits, including the flexibility to work from home or remotely, making it especially attractive to those seeking a more adaptable work environment.
Projected demand for Salesforce Admins
Over the past twenty years, Salesforce has become the leading CRM platform due to its extensive product offerings and ability to adapt to businesses’ evolving needs. As more companies adopt Salesforce, the demand for Salesforce experts has skyrocketed, with Salesforce Administrators being one of the most sought-after roles.
According to Burning Glass Technologies, demand for Salesforce Administrators is expected to grow by 12.7% over the next decade. With over 150,000 companies seeking talent with Salesforce Admin skills, knowing where to start can be overwhelming. Four key sectors with high demand for Salesforce Administrators include:
- Finance
- Public Administration
- Information
- SaaS
Demand for Salesforce talent is projected to create 4.2 million jobs from 2019 to 2024.
How to become a Salesforce Admin?
Like with any computer program or software, Salesforce was made by humans for humans. The first step to learning how to use it is to actually dive into Salesforce — to play around with it — and to see for yourself that it’s not really so hard after all.
The Salesforce Administrator Career Certificate Program
Pathstream has partnered with Trailhead, Salesforce’s online library of free educational resources, to create a learning experience where you can work directly with the software itself. In the Salesforce Administrator Career Certificate, you’ll learn how to configure customer relationship management platforms and use the Sales Cloud and Service Cloud products. You’ll become a competitive applicant for roles requiring Salesforce administration abilities, which are expected to grow by 32% in the next 10 years.
Learning with support
You’ll have access to dedicated instructors who will support your learning journey and provide personalized feedback. Working at your own pace, you’ll tackle projects that mirror real-world tasks you’ll encounter on the job. Our career services include coaching, interview preparation, and job connections to help you secure a Salesforce Admin position and achieve your goals.
Master in-demand skills
Working at your own pace, you will work through projects like the ones you will need to perform on the job. For example, you will import data into Salesforce, generate reports and dashboards, create custom formula fields, record types, and objects. To configure advanced reporting, track data in a typical sales process, and set up efficient business processes. You’ll master in-demand tools like Salesforce sales, cloud, and Salesforce Service Cloud and get a head start in your preparation for the Salesforce Administrator exam.
Step up to the role
Most importantly, when you finish this program, you’ll be ready to apply for roles as a Salesforce Administrator at companies like Quicken Loans, Deloitte, and Bank of America. Or, you’ll be ready to take on additional Salesforce responsibilities at your current job or for your own business.
