UNGATED POST – The Million Dollar Mistake: Why US Call Centers need to invest in early-stage retention

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“I loved that I could set my own pace and revisit material as needed,” she said. “Discovering the optional courses prep course was my favorite part. It added so much value to my experience and will benefit my employer when I’m certified.”
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Company Name – Title
Key Stats
3.1x
221%
3x

We’re committed to empowering our employees by providing them access to the education and training they need to grow their careers.
Company Name – Title
The Impact
3.1x
221%
3x
86%
221%
94%
An optional title
Pathstream is a mission-driven organization founded on the premise that tremendous, unrealized economic and human potential exists within an organization’s frontline workforce.
We are dedicated to empowering employees and supervisors to thrive in their careers by providing motivation, support, and the necessary skills to achieve their goals. Our innovative platform integrates personalized professional coaching, practical skill-building programs, and comprehensive career pathing – enabling organizations to provide effective, end-to-end support for their frontline workforce while benefiting from improved retention and in-role performance. Learn more by contacting us.
Footnotes:
1. Survey of 2,100 frontline workers | McKinsey 2022