Pathstream’s mission is to equip frontline team members with high-value capabilities and mindsets to succeed as professionals in an AI-enabled world. We offer:
to support the skillset and mindset shifts needed to transition from transactional, task-oriented roles to increasingly relational, strategic roles—ultimately championing success for your customers, colleagues, & company alike.
Our Certificate programs are offered through our national network of university partners & provide college credit and motivate team members to build critical capabilities on their own time, outside of work hours.
Sample of program offerings:
Sample of program offerings:
Sample of program offerings:
Sample of program offerings:
• Motivates agents to do their best work
• Gives positive recognition of good work
• Creates a strategy for the team
• Prioritizes the team over the individual
• Handles complex challenges and solutions
• Stays calm under pressure
• Relates to agents
• Gains the trust of agents
• Relates to others’ feelings
• Listens to understand rather than to respond
• Is responsive
•Writes effective performance reports
•Offers constructive and objective feedback
•Acts on employee feedback
• Works without clear instructions
• Gives agents freedom to get work done and trusts agents
• Knows when to deviate from process
• Monitors agent burnout
• Manages my team’s time effectively
• Gains visibility into agents’ work
• Solves customer problems
• Influences operational workflow
• Knows organizational products/services
• Uses the team as a resource
• Adapts to change
• Stays calm under pressure
• Manages their emotions
• Perseveres through difficulty
• Adapts to the unexpected
• Identifies process improvements
• Offers solutions to process challenges
• Knows operational workflow
• Knows when to deviate from process
• Works without clear instructions
• Finds creative solutions to problems
• Tailors communication style to audience
• Listens to understand, not to respond
• Communicates to management
• Goes the extra mile for customers
• Solves customer problems
• Incorporates customer feedback
• Completes one task before moving onto the next
• Balances multiple tasks at once
• Meets deadlines
• Responds in a timely manner
• Refocuses after a distraction
• Relates to others’ feelings
• Understands others’ feelings
• Is genuine with others