This programme prepares you to take on leadership responsibilities. You will be ready to move into roles like Team Lead, Area Manager, and more.

Your communication skills will enable you to articulate ideas clearly and collaborate effectively, ensuring you are a key influencer in team interactions. With your analytical problem-solving abilities, you’ll tackle challenges strategically, fostering innovative solutions that enhance operational efficiency. These capabilities will establish you as a pivotal member of the team, driving collective success and setting new benchmarks in team performance.

💡Ready to take the next step in your career? Start your application today. 

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Module 1: Communication Essentials
Learn the core communication skills used by high-performing leaders, including verbal, non-verbal, and written communication techniques.

Module  2: Relationships & Conflict
This module equips you with the skills to navigate and successfully resolve conflict, deliver feedback, build relationships, and communicate with diverse peers and associates. You’ll learn a proven framework for giving feedback and practice navigating pushback and disagreement.

Module 3: Problem Solving & Decision Making
You’ll learn a systematic way to approach problem solving and decision making to minimize time spent on finding a solution and optimize the chances of finding a successful outcome. You’ll learn how to define a problem by identifying the root cause, and strategies to make complex decisions in a fast-paced environment.

Module 4: Acting & Adapting
This module is focused on not only improving your personal productivity and efficiency, but also that of your team. You’ll learn strategies for getting things done, managing your time, and prioritizing tasks. You’ll also develop your ability to adapt to change, and how to lead others through complex situations.

Module 5: Analytics for Operations Leaders
You will develop and practice essential data analytics skills for any operations leadership role. You’ll learn to write formulas and utilize key functions to organize data and identify insights. You’ll also learn how to analyze dashboards and identify issues to improve processes and performance. Finally, you’ll learn to create well-structured reports that display your insights and analytics work to stakeholders.

Optional Modules
As part of this certificate, you will have access to optional coursework on the following topics:

• Stress Management & Emotional Resilience: you’ll learn to apply research-backed stress management techniques to manage stressful situations and maintain emotional stability and peak performance.
• STAR Interview Preparation: you’ll get hands-on practice using the STAR method for interviewing. You’ll develop a story bank to use in interviews, and practice turning those stories into the STAR framework.

Yes! The programme is 100% online and built for flexibility. You can study when it suits you—before or after shifts, on weekends, or whenever works best.

Yes, the entire course experience is online and can be completed on your own schedule as long as you work towards the deadlines set in each course. Our courses are designed for working professionals, students, and parents!

The programme will run from 15 July to 24 November, 2025. Each of the five courses will be available for 2–4 weeks. You’re expected to commit 5–7 hours per week. You’ll receive a suggested schedule to help you stay on track, but the learning is self-paced within each course window. The programme will consist of 16 total weeks of coursework.

1)  Must have a GCSE-level education or equivalent.
2)  Basic computer literacy.

The programme is available to all Level 1–3 blue badge regular and temporary hourly or salaried (full-time, flex time, part time, reduced time, or fixed term) employees who have been employed with Amazon in an eligible role for at least 1 continuous year by 15 July 2025. This includes Customer Fulfillment (Fulfillment Center ONLY). 

This programme is primarily designed for Associates who are excited to progress in their careers to roles like Team Lead, Operations Manager, Area Manager and similar operations leadership positions.

Pathstream is a learning provider founded with a vision to unlock the unrealized human potential of every employee. Today, we partner with business leaders globally to help team members unlock everyday wins that drive success for their careers, customers, and companies.

One of our programme highlights is that you will be assigned a career mentor who will work with you 1-on-1, they will help keep things on track with your programme as well as being able to support you with updating your CV, preparing for interviews and optimizing your LinkedIn profile to feature your new skills and past work experiences.

They will help you identify exciting jobs to apply to and get ready for interviews. Pathstream’s Career Services team will also introduce you to recruiters and hiring partners who are looking to hire people with your skills. You can learn more here.

All you need is a Windows or Mac computer or laptop and stable internet connection. While you can complete the lessons on most devices including phones and tablets, labs and projects require a Windows or Mac laptop or desktop computer. For that reason you are not able to complete the course with only a phone, iPad/tablet, Chromebook, or Linux machine.

Not necessarily. Some Career Choice programmes are aligned to specific roles at Amazon, but you still have to go through the application and interview process to get the job. There is no guarantee that you will get a higher-paying job at Amazon in your field of study just because you completed a Pathways programme.

While most of the course content is written or delivered through videos with closed captions, coaching calls and instructor office hours take place through zoom calls. We are unable to offer sign language interpretation of courses at this point. Please notify Amazon at least one month in advance of the program start date if you need a sign language interpreter to participate in these calls.